Privacy Notice for EcoPure Cleaners LLC
1. Information We Collect
We collect the following types of personal information:
Personal Information: Name, email address, phone number, and other contact details.
Payment Information: Credit card information, billing address, and other payment details for processing payments.
Service Information: Details about the cleaning services you request (e.g., home size, services selected).
Booking Information: Information provided when you use our online booking platform (BookingKoala), such as service preferences and scheduling details.
Communication Data: Any correspondence with us via email, phone, or our website.
2. How We Use Your Information
EcoPure Cleaners LLC takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. These include:
Encryption of sensitive data during transmission (e.g., credit card details).
Secure storage practices for personal and payment information.
Access controls to ensure only authorized personnel can view your data.
However, no security system is completely foolproof. While we take every reasonable step to protect your data, we cannot guarantee complete security.
3. Data Security
EcoPure Cleaners LLC takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. These include:
Encryption of sensitive data during transmission (e.g., credit card details).
Secure storage practices for personal and payment information.
Access controls to ensure only authorized personnel can view your data.
However, no security system is completely foolproof. While we take every reasonable step to protect your data, we cannot guarantee complete security.
4. Data Breach Notification
In the event of a data breach that compromises your personal information, EcoPure Cleaners LLC will promptly notify you in accordance with New York State laws. You will be notified by email and, where necessary, other communication methods. We will also provide guidance on what actions you should take to protect your information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. This includes:
Retaining data related to service provision and payment processing for as long as you are an active customer.
Retaining communications for customer service purposes.
Once we no longer need your data, it will be securely deleted or anonymized.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website and with our services. These may include:
Strictly necessary cookies: Essential for the functioning of the website (e.g., user session cookies).
Performance cookies: To monitor and analyze the performance of our website.
Functionality cookies: To remember your preferences and settings.
Targeting/advertising cookies: Used for marketing and promotional purposes through platforms like Google Analytics and Mailchimp.
You can control the use of cookies through your browser settings. You can also opt-out of targeted advertising by using privacy tools provided by advertising networks.
7. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 13. If we discover that we have inadvertently collected information from a child under the age of 13, we will take steps to delete that information as soon as possible.
8. Your Rights Under New York State Law
You have certain rights regarding your personal data, including the following:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data, subject to certain exceptions.
Opt-out: You can opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us at the information provided below.
9. Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals sent by your browser. However, you may control the use of tracking technologies through your browser settings or other privacy tools.
10. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with the following third parties for the purposes described in this Privacy Notice:
Service Providers: We may share your personal data with third-party service providers, such as Stripe for payment processing, and BookingKoala for booking management, who assist in delivering our services.
Legal Requirements: We may disclose your personal data if required by law or to comply with legal obligations, such as responding to a subpoena, court order, or government request.
11. Third-Party Links
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy notices of any third-party websites before providing any personal information.
12. Changes to This Privacy Notice
EcoPure Cleaners LLC reserves the right to update this Privacy Notice from time to time. We will post any changes to this page and update the "Effective Date" at the top of the notice. We encourage you to review this notice periodically for any updates.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us at:
EcoPure Cleaners LLC
Email: chantal@ecopurecleaners.co
Phone: 332-254-7470
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